Patricia Thorton, O. W. (13 de Septiembre de 2012).
The institutional logics
perspective a new approach to culture structure and process.
Oxford,
Oxforshire, Inglaterra.
Ruiz, José I. (199)
Metodología dela Investigación cualitativa.
Universidad de
Deusto. España
Saleh F, R. C. (1991).
Analysing service quality in the hospital industry using
SERVQUAL model
. Services Industries Journal, 11:324-343.
Scardina. (1994).
SERVQUAL: a tool for evaluating patient satisfaction with
nursing care.
Nurs Care, 8:38-46.
Silverman David (2006
). Interpreting Qualitative Data: Methods for Analysing Talk
,
Text and Interaction (Third edition).London: Sage, XV + 428 pages, ISBN
9781412922449
Straus A. y Corbin J. (2002)
Bases de la investigación cualitativa. Técnicas y
procedimientos para desarrollar la teoría fundamentada
. Editorial
Universidad e Antioquia
Tolbert, Pamela S. and Lynne G. Zucker.(1996). "
The institutionalization of
institutional theory
."Pp. 175-190 in S. Clegg, C. Hardy and W. Nord (eds.),
Handbook of Organization Studies. London: Sage
Yin Robert K. (1981) T
he case study crisis: some answers in JSTOR.
Administrative Science Quarterly
, Vol. 26, No. 1 pp 58-65.
Yin Robert K. (2003)
Case Study Research. Design and Methods
SAGE
Publications
Yin Robert K. (2003)
Applications of case study research
. SAGE Publications